Privacy Policy
Last Updated: January 1, 2025
Roadside Saviours, operated by SAP Global Services ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.roadsidesaviours.com or contact us for roadside assistance services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information that you voluntarily provide when you:
- Fill out our online contact form (name, phone number, email address, message)
- Call us for roadside assistance services
- Email us at contact@roadsidesaviours.com
The types of personal information we may collect include: full name, phone number, email address, vehicle information, and your current location or address at the time of service.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of your visit
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our roadside assistance services
- To respond to your inquiries and service requests
- To dispatch technicians to your location
- To process payments for services rendered
- To send you service confirmations and updates
- To improve our website and service offerings
- To comply with applicable laws and regulations
- To prevent fraud and ensure the security of our services
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files placed on your device that help us analyze web traffic and personalize content.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
3.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function correctly.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Preference Cookies: Allow the website to remember your preferences.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with vetted third-party vendors and service technicians who assist in delivering our roadside assistance services.
- Legal Compliance: We may disclose your information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Third-Party Services
Our website may contain links to third-party websites or integrate third-party analytics services (such as Google Analytics). These third parties have their own privacy policies, and we have no responsibility for their content or practices. We encourage you to review the privacy policies of any third-party services you use.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your personal data
- The right to opt out of marketing communications
- The right to data portability
To exercise any of these rights, please contact us using the information below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
9. Security of Your Information
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Roadside Saviours, operated by SAP Global Services
- Address: 30 N Gould Street, Sheridan, WY 82801
- Phone: (908) 291-2941
- Email: contact@roadsidesaviours.com